Privacy Policy

This Privacy Policy describes how Neutral Electrical Solutions Ltd (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit the Site.

Contact

After reviewing this policy, if you have any additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@neutralelectricalsolutions.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your enquiries. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our certification bodies, material providers, wholesalers, and other third-party companies/providers required to fulfil the service/project.

  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Customer support information

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you

  • Disclosure for a business purpose: shared with our certification bodies, material providers, wholesalers, and other third-party companies/providers required to fulfil the service/project.

  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers or other information), email address, and phone number.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the email address above to request deletion.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes creation of job offers, ordering of materials, project organization, clarification of rules/regulations/requirements, shipment of goods/material, project fulfilment.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

• 
  

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Cookies

When you visit our Site, a small amount of information called a cookie is downloaded to your computer or device. These cookies serve various purposes, including functional, performance, advertising, and social media or content-related functions. They enhance your browsing experience by allowing the website to remember your actions and preferences, such as login information and region selection. This eliminates the need to re-enter such information each time you return to the site or navigate between pages. Additionally, cookies provide insights into how people use the website, such as identifying first-time visitors or frequent users.

To optimize your experience and provide our services, we utilize the following types of cookies. The duration for which a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies expire or get deleted after a certain period, typically between 30 minutes and two years from the date of download.

It is possible to control and manage cookies in different ways. However, please be aware that removing or blocking cookies may have a negative impact on your user experience, and certain parts of our website may become inaccessible. Most web browsers automatically accept cookies, but you have the option to accept or decline them through your browser controls, often found in the "Tools" or "Preferences" menu. For detailed instructions on modifying your browser settings or managing cookies, you can refer to your browser's help file or visit sites like www.allaboutcookies.org.

Please note that blocking cookies may not entirely prevent information sharing with third parties, such as our advertising partners. If you wish to exercise your rights or opt-out of specific uses of your information by these parties, please follow the instructions provided in the "Behavioural Advertising" section mentioned above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. 

Last updated: 24th May 2023, NES